Q&A

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location and the item your ordered. 

Item	US Shipping	Canada Shipping
T-Shirt	2-7	2-7
Leggings	2-7	2-7
Mens Shorts	2-7	2-7
Hats	2-7	2-7

 

                              

 What’s your return policy?

We don’t offer returns and exchanges. We only offer refunds if your items arrived damaged. You have a 7-day window, starting from the day you receive the product, to request a return. If there’s something wrong with your order, please let us know by contacting us at pureapparelclothingco@gmail.com!

 

Do We offer size exchanges?

Wrongly ordered sizes won’t be eligible for refunds from Pure Apparel Clothing Co’s side either. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.

 

What is the return process?

1: Contact Us: If you have received a damaged or mislabeled item, please contact our customer support team immediately at shoppaccusa@gmail.com with details and photos of the issue.

2: Return Authorization: Upon verifying the issue, we will provide you with a Return Authorization (RA) number and instructions for returning the item.

3: Return Shipping: Return shipping costs will be covered by Pure Apparel Clothing Co. if the item is indeed damaged or mislabeled.

Refund or Replacement: Once we receive the returned item and confirm the issue, you can choose between a full refund or a replacement of the item.

Return Addresses: These addresses are based on where your package was fulfilled refer to our Policy page for the corresponding return addresses.

 

What happens if my order failed to deliver?

If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed. It’ll be returned to the default return address. We’ll then hold on to the order for 14 days. 

 

What if I use the wrong address?

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Who is responsible for paying for shipping on returned item?

You will be responsible for the shipping cost to redeliver the item back to the correct address.