1.Return Policy

Policy Statement:

 In our return policy we explain that you have a 15 day time frame for returns. The conditions of the items must be damaged or mislabeled for a return. We don't accept refunds for buyers remorse or size exchanges.


7 Day Time Frame: You have a 7-day window, starting from the day you receive the product, to request a return.

Condition of Items: We accept returns for items that are damaged upon arrival or have been mislabeled in any way.

Buyer Remorse: We do not accept refunds for items that you no longer want. We only accept damaged or mislabeled items. 

Size exchanges: Wrongly ordered sizes won’t be eligible for refunds from Pure Apparel Clothing Co’s side either. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Rationale: Our return policy serves as a crucial guideline that defines the rules and processes for product returns and exchanges. It provides reassurance, allowing them to shop with confidence, knowing they have recourse if a purchase doesn't meet their expectations. A clear return policy is vital for maintaining customer satisfaction and trust, managing return processes efficiently. It minimizes losses, helps gather valuable customer feedback, and contributes to the overall success and reputation of our business.


Before Returning Items: Please be sure to contact us at shoppaccusa@gmail.com with the subject RETURN before returning the item.


Return Process:

1: Contact Us: If you have received a damaged or mislabeled item, please contact our customer support team immediately at shoppaccusa@gmail.com with details and photos of the issue.

2: Return Authorization: Upon verifying the issue, we will provide you with a Return Authorization (RA) number and instructions for returning the item.

3: Return Shipping: Return shipping costs will be covered by Pure Apparel Clothing Co. if the item is indeed damaged or mislabeled.

Refund or Replacement: Once we receive the returned item and confirm the issue, you can choose between a full refund or a replacement of the item.

Return Addresses: These addresses are based on where your package was fulfilled:

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273
  • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
  • Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
  • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
  • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia(phone cases).
  • Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
  • Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

Disclaimer: These addresses should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to these addresses will be returned to the sender, as they’re not legally permitted to open correspondence that's not addressed to them. 


2.Shipping Policy

Policy Statement:

In our shipping policy we explain that if an order fails to deliver, has the wrong address, and is unclaimed it will be sent back and you are responsible to pay for re-shipping the item. 

 Order failed to deliver:

If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed. It’ll be returned to the default return address. We’ll then hold on to the order for 14 days.

Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed: Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Redelivery Shipping: You will be responsible for the shipping cost to redeliver the item back to the correct address. 

Rationale: Our shopping policy regarding undelivered orders, including those with incorrect addresses or unclaimed packages, is designed to promote fair and efficient order processing. In the event that an order cannot be delivered due to address issues or remains unclaimed, it is returned to us. This policy requires customers to cover the cost of re-shipping the item. It ensures that resources are used efficiently and reduces potential losses associated with reprocessing and reshipping, enabling us to continue providing quality products and services to all our valued customers.

Make sure the city in the address matches its ZIP code. Use this link to make sure items are sent to the correct address.

  USPS ZIP code lookup

If you haven't registered an account on pacc-usa.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).


3.Data Privacy Policy 

Policy Statement:

In our data privacy policy we explain the data collection we use for printful and shopify, information printful and shopify collects, Data usage, data protection, and third party data sharing.  

Rationale: A privacy policy is essential for our organization as it ensures that we handle personal information responsibly and transparently. It not only helps us comply with legal requirements but also builds trust with our users by outlining how we collect, use, and protect their data. By having a clear privacy policy, we demonstrate our commitment to safeguarding personal information and respecting individual rights, which, in turn, enhances our reputation and minimizes risks associated with data breaches or misuse. It's a fundamental part of our responsible and ethical business practices.

By using our services you signify your understanding of terms set out in this policy.


Data Collection

When and if we use Printful and Shopify services to execute orders and deliver products to 3rd parties we Pure Apparel Clothing Co. are considered to be “merchants” and Pintful Inc and Shopify is the data controller. Where printful and shopify acts on our behalf to fulfill an order.

Information Printful Collects 

Printful acts on a our behalf to fulfill an order with regard to you as the customer (i.e. an end user of Printfuls Services), Printful is the data processor and they collect information relating to you as the customer, such as personal data relating to the end user of our Services, any personal data in the printing content (where applicable), personal data revealed during the use of any Printful services, including name, email address, phone number, shipping address, and other information about our customers (an end user of Printful Services) are collected.  For more information about how Printful uses these technologies, see Printful’s Privacy Policy https://www.printful.com/policies/privacy

Information Shopify Collects 

Information you provide about yourself like your name, billing address, shipping address, email address, phone number, and payment information. Also Information about how you access our websites, your account, and our platform, including information about the device and browser you use, your network connection, your IP address, and details about how you browse through our websites and platform. We collect some of this information by using “cookies” or other similar technologies directly from your device. For more information about how Shopify uses these technologies, see Shopify's  Cookie Policy.

Data Usage:

Printful: Printful uses customer data to process orders for several important reasons like order fulfillment, personalization, payment verification, customer communication and quality assurance. 


Shopify uses the information to provide merchants (Pure Apparel Clothing Co.)  with services, and enable us to operate our business—e.g., to allow us to complete a transaction, screen orders for fraud and risk, fulfill orders, and contact you with new products or offers. They also use cookies to provide merchants (us)  with their services, and enable us to operate our business (e.g., to provide us with analytics about how many people visit our store, and to help us troubleshoot and improve our store.)

Data Protection

We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. We use secure encryption and access controls to ensure the confidentiality and integrity of your data by making sure our website is protected.

Printful seeks to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. They encourage you to take care of the personal data in your possession that you process online and set strong passwords, limit access to your computer and browser by signing out after you have finished your session, and avoid providing them with any sensitive information.

Shopify: Their teams work to protect your information, and to ensure the security and integrity of their platform. They also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means they cannot guarantee the absolute security of your personal information. You can find more information about their security measures at https://www.shopify.com/security.

 Third Party Data Sharing:

At Pure Apparel Clothing Co, we value your privacy and are committed to transparently sharing information about how your data is handled when you interact with our online store and payment processing. We utilize third-party services, including Printful, Shopify, and Square, to improve various aspects of our operations.

Data Shared with Printful:

Printful is a trusted dropshipping platform that helps us understand and improve our customers' shopping experiences. When you visit our online store, certain non-personal data, such as browsing behavior and interactions with our website, is collected and analyzed by Printful. This data is crucial for optimizing our website, product offerings, and overall user experience.

Data Shared with Shopify:

Our online store is powered by Shopify, a leading e-commerce platform. When you browse our website, add products to your cart, or place an order, personal data, including your name, contact information, shipping address, and purchase details, is collected and stored on the Shopify platform. This information is essential for order processing, shipping, and providing you with a seamless shopping experience. Shopify maintains rigorous data security measures to protect your information. To learn more about how Shopify handles your data, please refer to their Privacy Policy on their website.

Data Shared with Square:

For secure payment processing, we rely on Square, a reputable payment gateway. When you make a purchase on our website, your payment information, including credit card details, is securely transmitted to and processed by Square to complete the transaction. Your payment data is encrypted to ensure the highest level of security during the payment process.

For detailed information about how Square handles your payment data, please review their Privacy Policy on their website.

Your Rights:

You retain the right to access, correct, or delete your personal information. If you have inquiries about your data or need to exercise these rights, please don't hesitate to contact us or the respective service providers directly.

We are dedicated to ensuring that your data is treated with care and in alignment with pertinent data protection laws. If you have any concerns or questions about third-party data sharing, please feel free to contact us.




Effective Date of this Third-Party Data Sharing Statement October 19, 2023